Refund and Returns Policy

Effective Date: January 15, 2025

At BreguetRefined.com, we aim to provide our customers with an exceptional shopping experience. If, for any reason, you are not completely satisfied with your purchase, we have established a comprehensive Refund and Returns Policy to ensure a smooth process for returns, exchanges, and refunds.

1. Returns and Exchanges

We accept returns and exchanges within 30 days from the date of delivery, provided the item is in new, unused condition and in its original packaging, including all manuals, certificates, and tags. If the item has been worn, damaged, or altered, it will not be eligible for return or exchange.

To initiate a return or exchange, please contact us at contact@breguetrefined.com or call our customer service team at (412) 464-2877. Our team will provide you with a return authorization number (RAN) and instructions on how to return the item.

2. Refunds

Once we receive the returned item and verify that it meets the conditions outlined above, we will process a refund to your original payment method. Please note that it may take 5-10 business days for the refund to appear on your account, depending on your payment provider.

Shipping costs are non-refundable unless the return is due to a mistake on our part, such as sending the wrong item or a defective product. If you received a free shipping promotion, the cost of the return shipping will be deducted from your refund amount.

3. Non-returnable Items

Certain items are not eligible for return or exchange due to their nature, including:

  • Gift Cards: Gift cards cannot be returned or refunded.
  • Personalized Items: Any products that have been customized or engraved are non-returnable.
  • Worn or Damaged Watches: Watches that have been worn, altered, or damaged will not be accepted for return.

4. Defective or Damaged Items

If your item is defective or damaged upon arrival, please contact us within 7 days of receiving the product. We will arrange for a free return and provide a replacement or full refund. To expedite the process, please provide us with photos of the damage or defect.

5. Shipping Costs for Returns

Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping service to return your item, as we are not responsible for lost or undelivered returns.

6. How to Return or Exchange an Item

To return or exchange an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team by email at contact@breguetrefined.com or call (412) 464-2877 to request a return authorization number (RAN).
  2. Prepare the Package: Carefully pack the item in its original packaging, ensuring that all accessories, manuals, and certificates are included.
  3. Ship the Item: Ship the item back to us at the address provided by our customer service team, using a trackable and insured shipping method.
  4. Refund Processing: After we receive and inspect the return, we will process your refund or exchange.

7. Exchanges

If you would like to exchange your item for a different product, please contact us to arrange the exchange process. If the replacement item is of a higher value, you will be responsible for paying the difference.

8. Cancellation Policy

Orders can be canceled only before they are shipped. If you wish to cancel an order, please contact us immediately. Once the order has been processed or shipped, it will be subject to our return policy.

9. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. All changes will be posted on this page, with an updated “Effective Date” at the top. Please check this page periodically for any updates.

10. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at: